Frequently Asked Questions (FAQ)

Where can I use these coupons?

Almost any retail store! Over 90% of all major grocery chains and over 95% of all grocery stores have an official policy to accept printable grocery coupons as long as the barcodes scan properly. Other coupons may be retailer-specific and only redeemable at a specific retailer or location.

 

What do I need in order to print a coupon?

A computer, printer and access to the Internet…that’s it! The Coupon Printer technology sends the coupon you request directly to your system’s default printer, so a paper printer is required to complete the coupon printing process. You must also have a computer with a supported operating system and web browser and a connection to the Internet.

You also need administrative permissions to install the Coupon Printer application onto your computer. This means that you need the appropriate level of permissions to install software onto your computer. Some work environments and/or shared computing environments (ie: public library or Internet cafe) may not allow you to install software such as the Coupon Printer.

 

Why do I need to install the Coupon Printer?

The Coupon Printer is a small, safe print add-on that was created for one purpose: to enable your computer to build and print coupons upon request that conform to manufacturer and retailer requirements for redemption.

You can verify that our software is safe and has been approved by TRUSTe, the leading online safety and privacy advocacy group, by visiting TRUSTe.org’s Whitelist of Certified Applications.

You can also proceed with confidence knowing that the coupons provided here are sourced from a Better Business Bureau-accredited business in good standing. Refer to the BBB Reliability Report for Coupons Incorporated.

 

What Windows operating systems and web browser support the Coupon Printer?

Coupon printing is currently supported on all versions of Microsoft Windows. This includes Windows 8, Windows 7, Vista, XP, Server 2003, and Windows 2000 using Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher, Netscape Navigator 8.0 or higher, Google Chrome, Apple Safari, Opera, and most MSN and AOL browsers.

 

What Mac operating systems and web browser support the Coupon Printer?

Coupon printing is also supported on Intel-based Macs with OS X 10.8 (Mountain Lion), 10.7 (Lion), 10.6 (Snow Leopard), 10.5 (Leopard), and 10.4 (Tiger) using Safari 2.0 or higher, Firefox 2.0 or higher, and Google Chrome.

 

Where can I find the CouponsLink.com Privacy Policy?

Simply click the CouponsLink.com Privacy Policy to find out more.

 

Where can I find the CouponsLink.com Terms of Use?

Simply click the CouponsLink.com Terms of Use to find out more.

 

Where can I find the CouponsLink.com Site Map?

Simply click the CouponsLink.com Site Map to find out more.

 

Can you mail or e-mail me the coupons?

No. The Coupon Printer sends the coupon directly to your printer, so we don’t need to send you anything for you to start saving. Please check with specific brand manufacturers to see if offline offers available in lieu of a print-at-home coupon.

 

Why did I get a “Print Limit Reached” message when the coupon never printed?

This message appears after you have attempted to print the same coupon too many times. In most cases your coupon was actually sent to your system’s default printer and is waiting in the print queue to be printed. If you turn on that printer and it is available, you can fulfill the print request by reconnecting the printer to your computer and restarting the print job. Unfortunately any coupons sent to the wrong printer cannot be resent to another printer.

If you received a coupon link from another site such as a third-party blog, email, or forum post, and hit a “Print Limit Reached” error message on your first print attempt, the link in that offer was probably generated for a specific user and printed the maximum number of times allowed for that specific link. If this is the case, you will need to check the original offer on the manufacturer’s website for a valid coupon link.

If you encountered a “Print Limit Reached” error message while accessing our coupon through the manufacturer’s website and did not attempt any prior print requests, their coupon promotion may have just ended and the coupon may no longer be available.

Unfortunately we do not have the ability to reset print limits for individual users.

 

I am on the “Sending to Printer” page and the coupon never prints, how do I choose a printer?

Coupons will print to the default set printer automatically. If you have multiple printers or have a fax machine connected it is most likely that a default printer has not been set.

 

How do I assign a default Printer in Windows?

To assign a default printer, follow these steps:

  • Click the Start menu and select Control Panel Double-click the “Printers and Faxes” icon (“Devices and Printers” on Windows 7) Right-click on the printer you wish to print from and select “Set as Default Printer”

* Be sure the default printer is not set to an offline printer, fax driver, or document writer

** If printing from a Brother printer, continue to the Brother printing section.

  • Right-click your default printer and select “Properties” (“Printer Properties” on Windows 7)
  • Click the “Advanced” tab, then “Print Processor”
  • Change the setting from “BRMFC” print to “WinPrint” and set default to “Raw”, then click Apply
  • On the “Advanced” tab near the bottom uncheck “Keep Printed Documents”, then click OK

If your default printer was already configured properly and you are still stuck on the “Sending to Printer” page, try to print the coupon again using a different supported web browser to determine if an issue exists with your current browser or elsewhere within your system.

 

Why am I told my printer or my printer settings are not supported?

This message will appear when the Coupon Printer detects that your printer is trying to save a digital copy of its print job, or when the Coupon Printer is unable to establish a connection with your printer. You are not allowed to save a digital copy, PDF, JPG, etc. of any printable coupon.

If you are sure your printer is not set to save its print jobs, then check to see that your default printer is set to communicate using the proper printer port. If your printer is set up to print wirelessly through your network, you may have the incorrect communication port settings configured. Wireless and network printers must communicate through the TCP/IP port and may require a manual IP address.

 

How do I configure my printer in Windows?

To configure your printer port (wireless or network printing):

  • Click the Start menu and select Control Panel
  • Double-click the “Printers and Faxes” icon (“Devices and Printers” on Windows 7)
  • Right-click your default printer and select “Properties” (“Printer Properties” on Windows 7)
  • Click on the “Ports” tab and select “Add Port…”
  • Select “Standard TCP/IP Port” and click “New Port”
  • Under port type, select the option for “Manual IP Address” and click Finish

This step should allow you to clear the error and restart the pending print job from your queue or resubmit the print request from your web browser.

Note: If your printer is connected via USB, this port setting should be set to the “USB Virtual Printer Port”, which it will normally do automatically.

If you’ve verified that your port settings are correct and you are still encountering this error message, then try to print the coupon again using a different supported web browser to determine if an issue exists with your current browser or elsewhere within your system.

 

Why can’t I see the actual coupon before I print?

Our secure printing platform ensures that coupons will never display on screen, but will print directly to your printer. Before printing, make sure your default printer is on, connected, and has paper and ink or toner. Coupons cannot be printed to a fax machine or to digital formats such as PDF, so make sure your default printer is set to print to paper.

 

Even if I uncheck the “Keep Printed documents” option, it does not remain unchecked, what do I do?

This issue affects users of Brother (brand) printers. In order to keep the box unchecked on a Brother printer, please change the following settings:

  • Click the Start menu and select Control Panel
  • Double-click the “Printers and Faxes” icon (“Devices and Printers” on Windows 7)
  • Right-click your default printer and select “Properties” (“Printer Properties” on Windows 7)
  • Click the “Advanced” tab, then “Print Processor”
  • Change the setting from “BRMFC” print to “WinPrint” and set default to “Raw”, then click Apply
  • On the “Advanced” tab near the bottom uncheck “Keep Printed Documents”, then click OK

This modification will not affect your printer’s ability to print other documents.

 

Why do my coupons print without any barcodes?

You may be attempting to print the web page itself and not the coupons. Please ensure that you are clicking the images of each coupon you want, and then clicking the red “Print Coupon” button on the web page. Do not print the web page itself via the File menu, etc.

If you have confirmed that you are not attempting to print the web page itself, then try to print the coupon again using a different supported web browser to determine if an issue exists with your current browser or elsewhere within your system.

 

Why isn’t the web page loading properly on my screen?

If you are trying to load our site and you get an “Access Denied”, “The request is being blocked by…” or “Page cannot be displayed” error, or a blank page that says “Done” in the status bar, or you are unable to complete the download of our installer, you are probably being blocked from accessing our site by a local or network firewall setting. Please contact your network administrator about unblocking our domain so you can view and print our coupon offers.

 

How do I install the Coupon Printer on a Windows-based Computer?

  • Click here to download the Coupon Printer installer
  • Click “Run” to start the installation process in Internet Explorer. Click “Save” in Firefox, then run the install file once the download completes
  • Read and agree to the license agreement to begin installing the Coupon Printer

Once you see “Installation Successful”, your coupons will be sent directly to your system’s default printer

 

Why am I repeatedly prompted to install the Coupon Printer?

The Coupon Printer may have been disabled in your browser. Check to see that browser add-ons are Enabled.

In Internet Explorer 6.0 or higher:

  • Click “Tools” and select “Manage Add-ons” (in version 7 select “Enable or Disable Add-ons”)
  • Under “Toolbars and Extensions”, select “Show: All Add-ons” (in version 7 select “Add-ons that have been used by Internet Explorer”)
  • Under the Name column, the “cpbrkpie control” extension by “Coupons, Inc.” must be Enabled
  • If it is Disabled, right-click the entry and select “Enable”, or click the “Enable” button at the bottom-right corner
  • Close the Manage Add-ons window and print your coupon

In Firefox 2.0 or higher:

  • Click “Tools” and select “Add-ons”
  • Under “Plugins” both plugins for “Coupons, Inc.” should be Enabled
  • If they are Disabled, click the Enable button on the right to enable them
  • Close the Add-ons window and print your coupon

Windows 8 operating system in Metro mode will not be able to print coupons from our site. The Coupon Printer utilizes an ActiveX control that has been disabled by Microsoft in Windows 8 Metro mode. You will have to switch to classic mode to be able to print coupons. From the Metro mode start screen, navigate to your desktop, open your browser of choice, visit our site to select and print coupons as you normally would.

 

Why does my computer not recognize that the Coupon Printer is installed?

If you are using Internet Explorer, the ActiveX control for the Coupon Printer may have been disabled during installation.

Please look for the ActiveX bar (also called the Windows Information Bar) which may appear across the top of the web page if you’re using Internet Explorer 7.

The Windows Information Bar may show this message: “The previous webpage might require the following add-on: ‘Couponprinter.ocx’ from ‘Coupons Inc.’. Click here to allow it to run…”

Click on the Windows Information Bar and select “Install ActiveX”. This will allow the Coupon Printer in Internet Explorer to print coupons.

Windows 8 operating system in Metro mode will not be able to print coupons from our site. The Coupons.com Coupon Printer utilizes an ActiveX control that has been disabled by Microsoft in Windows 8 Metro mode. You will have to switch to classic mode to be able to print coupons. From the Metro mode start screen, navigate to your desktop, open your browser of choice, visit our site to select and print coupons as you normally would.

 

Why won’t my coupons print from work or the public library?

If you are trying to print coupons at work, the library, an Internet cafe or University computer lab, you may not have administrative permissions required to download and install programs onto the computer you are using. This may be true even if you’ve downloaded and installed other files or programs onto this computer. If you are unable to print coupons from a shared computing environment, please contact your system administrator for more information. If you have a home computer, you may find it easier to access and print our coupons there.

 

Why does my antivirus software warn me when I download the Coupon Printer?

It may be that your antivirus settings are too high and blocking the installation. Please rest assured that we do not deliver viruses, trojans, malware, or adware with our download. You can verify that our software has been approved by TRUSTe on their Coupon Printer 4 validation page.

The Coupon Printer is a software program that enables you to send coupons to your printer with the click of a button. It is user-friendly and completely safe for you to download. If you find you are being blocked, you can disable your antivirus protections temporarily, install the Coupon Printer, re-enable your antivirus protections and then print coupons.

If you’ve already successfully completed the installation and are unable to print coupons, you may simply have to enable the Coupon Printer plugin manually in your web browser.

In order to improve our user experience please let us know if you have encountered this problem. Providing us with the software title, edition, and version information will allow us to contact the publisher and work with them to update and improve their definitions.

 

What can I do if I am behind a firewall and unable to install the Coupon Printer?

When you attempt to create printable grocery coupons in a work environment, or off a work laptop, your company firewall may block you. While installing the Coupon Printer you may see a message similar to this: “The request is being blocked by…”, “Access Denied”, “Error”, “Page cannot be displayed”, etc. If you are unable to install at work please contact your network administrator about allowing you to access the download from our site. If you have a home computer, you may find it easier to access and print our coupons there.

 

How do I uninstall the Coupon Printer?

You can easily uninstall the Coupon Printer by using the uninstall option in the Coupons program group.

  • Click the Start menu and select All Programs > Coupons > Uninstall Coupon Printer for Windows
  • When the wizard appears, click “Uninstall Coupon Printer”
  • If necessary, you will be prompted to close any open web browsers
  • Once the wizard completes, the Coupon Printer will be removed from your computer

 

I am not able to uninstall the Coupon Printer and see the error “Uninstall data file missing”, what can I do?

It may be that your Coupon Printer was not successfully installed or uninstalled. Please reinstall the Coupon Printer to make sure that all the required files for uninstalling are present. Once you have done that you can uninstall by following the instructions above.